My first Kester Black XP was excellent from start to finish. The website is beautiful and easy to navigate. The only hard part was picking which colour to get! I really appreciated the one free bottle coupon. The comms along the journey are friendly and punchy. My order arrived super quickly, and was really beautifully and thoughtfully packaged. I'm not usually a hoarder but I held onto the lovely tissue paper because "just in case" lol. Confession time—I'm 26 and haven't painted my own nails since I was like 8 🙈 I really appreciated KB's 'How to guide' I found on their website. I got Jungle Gym. The colour that showed up looks exactly like what showed up in my order.