Shipping & Returns FAQs
This website ships to our customers in Europe, see below for more details about the countries we ship to.
Please note that due to changes around Brexit we have placed an indefinite pause on UK orders. We will update all our UK customers when we have a solution.
We also ship to the following regions:
- Shipping to Australia? Click here.
- Shipping to New Zealand? Click here.
We currently ship European orders Monday to Friday, via our friendly warehouse partner just outside Amsterdam (The Netherlands).
Orders ship within 24 hours Monday to Friday. Orders placed on weekends are shipped the following Monday. Shipping charges are calculated at checkout.
Please note that due to the COVID-19 pandemic and continued supply chain demand we have consistently been experiencing shipping delays worldwide. We greatly appreciate your support and patience during this time.
Kester Black ships to most countries in the European Union, with shipping charges calculated at checkout. Please see below for a full breakdown of where we ship and the minimum spend required for free shipping.
We ship our EU orders from the Netherlands with DPD fully tracked and insured service. Orders will generally be despatched within 24 hours, but please allow some extra time for your tracking to update.
Due to customs and duties requirements we do not currently ship to Norway or Switzerland.
When your order is fulfilled you will be able to follow the tracking link from the confirmation email. If not, click below for full tracking details (including which carrier is delivering your parcel in your country):
Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us and we shall rectify ASAP!
*All postage and handling prices above are EUR (€) unless otherwise stated.
We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we will be just as bummed as you, and will offer a 30 day fuss-free returns policy (from the time you place your order). Once an order has been placed it is automatically forwarded for processing by our warehouse. After this you will most likely need to sit tight until your order arrives before we can help resolve any issues.
First up, email us at firstname.lastname@example.org within 30 days of placing your order so that we can determine where we went wrong and advise next steps. Please note that for the return to be accepted you must contact us before sending the item(s), and returns cannot be accepted for products ordered using a discount code. Once a return is accepted we will process a refund, but we are not currently processing exchanges.
We will require you to return the product and pre-pay all postage (we always recommend Registered Post). You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Kester Black Limited will not be responsible for parcels lost or damaged in transit if you choose not to insure.
We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.